FAQ

• Kindly visit any Smartpay Location.
• Present your identification card to the cashier.
• For Non Eu citizens and for sending above 1000 euro, a residence permit is mandatory. 
• Cashier will inform about the rate and other details.
• Pay the cashier in cash and sign the receipt.
• In addition to the remitting amount, you must also pay any transfer charges applicable

You are advised to present your valid identity proof of the country, where you live in. We accept ANY of the following:

• International Passport
• Personal ID card
• Residence Permit
• Alien registration card. 

For further information please ask the cashier, if your identity proof is on the above list.

• For transfers from Cyprus within Cyprus and Abroad, you may send up to 3000 € / per transfer.
• Please note that above 15000 € additional documents will be requested, such as Source of Wealth and Source of Funds (Latest Income Tax Declaration and Bank Statement and Pay Slips). The documents requested may vary depending on the case. 

Notice that for certain amounts, transfers and situations, you may have to provide additional information or documentation as per the Cyrpiot law on customer due diligence.

You can transfer money anytime at service point locations during their business hours. For further information about working hours, please contact your nearby service point location.

After you have performed the money transfer, you will get a receipt and receive an SMS on you mobile phone, with the details of the transfer. You may provide the PIN number to the receiver. 

Otherwise you may contact, Smart Pay’s Head Office for the details.

Please complete the receiving amount form in a nearby service point location and notify the cashier of the transfer’s control number and receiving amount, in addition to your proper identification. The cashier will proceed with your payment along with a copy of receipt.

You are advised to present your valid identity proof of the country, where you live in. We accept:

• International Passport
• Personal ID card
• Residence Permit
• Alien registration card. 

For further information please ask the cashier, if your identity proof is on the above list.

To submit a complaint, please fill the form and sent it to info@smartpayservices.eu  with subject SUBMIT COMPLAINT.

Average time for solving and informing you is defined as 45 calendar days.